Recent Posts

Drying Hardwood

1/21/2021 (Permalink)

Drying mat system set up in household kitchen SERVPRO drying mat system working hard

There is a misconception that when hardwood flooring gets wet, it must be removed because it is ruined.  Frequently, that is not the case.  SERVPRO of Muskegon has the tools and training to evaluate and dry out hardwood flooring.  We use specialized drying mat systems and balanced dehumidification to dry hardwood quickly, saving you the time and expense of flooring replacement.  When evaluating water damaged hardwood flooring, the length of time it has been wet is a critical factor.  If the flooring dwells in water for too long, it is possible for the boards to cup, warp, and possibly break.  Rapid response is critical to the success of saving hardwood.

When we respond to a water damage with affected hardwood flooring, we perform a preliminary inspection.  Which areas are wet?  How long have they been wet?  And specifically, how wet is it?  We use a combination of flooring extraction mats, and a powerful truck-mounted extraction unit to pull as much water out of the flooring as possible.  After that is done, we set up our drying equipment, and start the drying process.  We return to the site daily to monitor the progress of the drying, using meters specially designed for hardwood.  Once the moisture level in the wood reaches an acceptable level, the hardwood flooring can be inspected by a flooring contractor.

Looking to save your hardwood flooring from water damage?  Call SERVPRO of Muskegon, (231) 733-7601, we are Here to Help

Thermal Imaging

1/20/2021 (Permalink)

Room with water damage shown through a thermal imaging camera Thermal Imaging - Finding hidden water damage

Sometimes you might not know exactly what has been affected when you have a water leak.  That is where thermal imaging comes into play, showing the areas that are not seen as wet with just the naked eye.  A thermal imaging camera can detect slight temperature differences inside your home.  It detects where moisture has infiltrated walls, carpeting, etc.  The camera creates a visual map so that our technicians can pinpoint the location of leaks and moisture.  Brighter colors (red, orange, and yellow) indicate warmer temperatures (more heat and infrared radiation emitted) while purples and dark blue/black indicate cooler temperatures (less heat and infrared radiation emitted).  The thermal imaging camera detects the radiation in a way similar to the way an ordinary camera detects visible light.  It works even in total darkness because ambient light level does not matter.

Call SERVPRO of Muskegon at (231) 733-7601 for your emergency water damage cleanup.  We are Here to Help!

Fire Strikes a School in Muskegon, MI

1/18/2021 (Permalink)

SERVPRO technician on lift cleaning soot No ceiling is too high for our crew!

Last month, a school in Muskegon, MI experienced a fire from an exhaust fan in the ceiling of a bathroom.  SERVPRO of Muskegon was called out immediately to assess the damage.  The fire was put out with a small amount of water but the entire school had soot throughout on surfaces.

When you experience a fire in your business, the same and water damage from the firefighters' extinguishing efforts likely cause additional damage.  If you experience a fire loss in your business, here are some tips to better understand the fire restoration process:

  1. First Contact When you call us, you will be asked questions regarding the fire damage that will help us respond immediately with the appropriate team, equipment, and resources.
  2. Inspection and Fire Damage Assessment SERVPRO of Muskegon will carefully inspect the entire building, not just the immediate area, as sometimes soot and water can affect areas that are not always seen.  This step is crucial to developing the best plan of action.
  3. Immediate Board-up and Roof Tarp Service Fire damage can often compromise windows, walls, and roofs.  To maintain security and to protect against further damage, missing windows and walls are boarded up and damaged roofs are tarped.
  4. Water Removal and Drying (if water is present) The water removal process begins almost immediately, removing the majority of the water.  Most of the water occurs if pipes melt and leak, from sprinkler systems, or from firefighters' efforts to extinguish the fire.  We use dehumidifiers and air movers to remove the remaining water to complete the drying process.
  5. Removal of Smoke and Soot from All Surfaces We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.
  6. Cleaning and Sanitizing We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire with SERVPRO commercial grade cleaning products.  We can also remove several types of odors using industrial air scrubbers and fogging equipment.

If you have experienced fire damage in your business, call SERVPRO of Muskegon today, (231) 733-7601.

Winter Weather Preparation

12/16/2020 (Permalink)

Snow covered cottages Keep yourself and your home safe this winter.

Blustery winter weather is fast approaching.  SERVPRO of Muskegon knows about severe weather and have helped many families and businesses in the area mitigate storm damage over the years.

Being prepared for inclement weather and knowing the difference between Advisories, Watches, and Warnings can help you stay safe this winter.  The following are the definitions of various winter warnings from the Federal Emergency Management Agency (FEMA):

Advisory: issued when snow, blowing snow, ice, sleet, or a combination of these wintry elements is expected but conditions should not be hazardous enough to meet Warning criteria.  Be prepared for winter driving conditions and possible travel difficulties.  Use caution when driving.

Watch: issued when conditions are favorable for a significant winter storm event.  Heavy sleet, heavy snow, ice storms, blowing snow, or a combination of these events are possible.

Warning: issued for a significant winter weather event including snow, ice, sleet, blowing snow, or a combination of these hazards.  Travel will become difficult or impossible in some situations.  Delay your travel plans until conditions improve.

SERVPRO of Muskegon has a team of highly trained technicians on call 24 hours a day, 7 days a week, call (231) 733-7601, and we'll restore your storm damage, "Like it never even happened."

Here to Help

11/27/2020 (Permalink)

SERVPRO technician explaining to customer Our IICRC Certified technicians are Here to Help

If you have ever experienced a loss to your home or business, you know how worrisome it can be.  More often then not, one of the first things you want to know is how the situation is going to get resolved.  One of our main priorities at SERVPRO of Muskegon is that our customers know and understand exactly what we are going to do to restore their home or business. Our IICRC Certified technicians are trained to keep customers updated and answer any question they may have.  Since restoration can be a complex process, we want to ensure that our customers know exactly what we are doing and why we are doing it.  We will be with you every step of the way.

If you experience a loss to your home or business, we are Here to Help!  Your property will be in good hands; call SERVPRO of Muskegon so we can make it "Like it never even happened." 231-733-7601

Winter Weather Worries

11/27/2020 (Permalink)

Burst pipe Burst pipe from freezing temperatures

Winter weather can bring about more issues than just slippery roads and a driveway to shovel.  Living in Michigan we are at risk for frozen pipes, which can create a major disaster to your home or business.

Frozen pipes occur when exposed to cold weather, such as those outside your house, or in areas such as basements, attics, garages, or kitchen cabinets.  A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused from the backflow of pressure between the water source and the blockage.

If winter weather causes water damage to your home or business, SERVPRO of Muskegon is only a call away, (231) 733-7601!  Our IICRC Certified technicians have the knowledge, experience and equipment to restore your property "Like it never even happened."

October: Fire Prevention Month

10/1/2020 (Permalink)

Burned appliances from a grease fire Burned stove and fridge from the grease fire

October is Fire Prevention Month and The National Fire Protection Association (NFPA) sets aside a designated week each October to focus on fire prevention.  The 2020 theme is, "Serve Up Fire Safety in the Kitchen!" October 4th-10th.  The most common type of cooking fire is cooking left unattended.  So the number one rule of cooking is, STAY IN THE KITCHEN when cooking and be extra attentive if cooking with oil or at high temperatures.

This renter in Whitehall, MI had a tradition with his son every Sunday to cook chicken wings and watch football.  Warming up the oil on the stove they stepped outside on the patio for a bit.  Before they knew it, the grease had caught fire and the house was in flames.

According to the U.S. Fire Administration, always keep a lid nearby when you cook.  If a small grease fire starts in a pan, slide the pan lid over the pan, turn off the burner and do not move the pan.  Leave the lid on until the pan has cooled to keep the fire from restarting.

If you do experience a fire, call SERVPRO of Muskegon to thoroughly clean your home.  We're "Ready for whatever happens." (231) 733-7601

Advanced Technology and Techniques

9/14/2020 (Permalink)

Desiccant Dehumidifier at a Local Church Desiccant Dehumidifier at a Local Church

We have seen major advancement in technology and techniques used in the restoration industry the past few decades.  These advancements allow SERVPRO of Muskegon professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure and monitor moisture levels.

  • Infrared cameras can help detect water through a wall, ceiling, or floor making for a more thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of water from your property.

  • Submersible and gas-powered pumps for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units efficiently remove water.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls and floors.  Proper drying helps to prevent swelling and warping of floors, walls and furniture.

  • High-speed air movers prompt moisture to evaporate at a faster rate.
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Fire and water damage often cause strong odors.  The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers remove airborne particles and contaminants.
  • Thermal foggers and deodorization agents control odors.

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

If you have experience water damage in your residence or business, call SERVPRO of Muskegon today, (231) 733-7601

September is National Preparedness Month

9/1/2020 (Permalink)

National Preparedness Month As we continue to respond to COVID-19, there is no better time to be involved this September.

Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning.  This year's theme is, "Disasters Don't Wait.  Make Your Plan Today."  FEMA provides easy-to-use disaster planning guidelines, while home and business owners both can take advantage of free tools like the SERVPRO READY app.  The app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes.  Local business owners can take an additional preparedness step by designating SERVPRO of Muskegon as their disaster mitigation and restoration provider.  Our SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile (ERP) to be stored in the READY app.

Ready to start your READY Profile?  Call us today, (231) 733-7601.

Preparation is Key

8/25/2020 (Permalink)

Tornado and Lighting Are you prepared for severe weather?

Severe weather can be a scary thing.  Preparation is key to staying safe and minimizing impacts.  The following are a few tips from the National Weather Service to make sure you are prepared when the next severe weather hits:

  • Be Weather-Ready: Check the forecast regularly to see if you're at risk for severe weather.  Listen to local news to stay informed about severe thunderstorm watches and warnings.
  • Sign Up for Notifications: Know how your community sends warning.  Some communities have outdoor sirens.  Others depend on media and smart phones to alert residents to severe storms.
  • Create a Communications Plan: Have a family plan that includes an emergency meeting place and other pertinent information.  Pick a safe room in your home such as a basement, storm cellar or an interior room on the lowest floor with no windows.
  • Practice Your Plan: Conduct a family severe thunderstorm drill regularly so everyone knows what to do if a damaging wind or large hail is approaching.  Make sure all members of your family know to go to the meeting place when severe thunderstorm warnings are issued and don't forget pets if time allows.
  • Prepare Your Home: Keep trees and branches trimmed near your house.  If you have time before severe weather hits, secure loose objects, close windows and doors, and move any valuable items inside or under a sturdy structure.
  • Help Your Neighbor: Encourage your loved ones to prepare for severe thunderstorms.  Take CPR training so you can help if someone is hurt during severe weather.

If your home or business has experienced damage from a severe storm, call SERVPRO of Muskegon today, (231) 733-7601.