Recent Why SERVPRO Posts

Sanitizing vs. Disinfecting vs. Sterilizing

3/8/2021 (Permalink)

Person cleaning surface with blue rags in PPE Using the right products is important for the safety and health of your family.

To ordinary people, these three terms are often used interchangeably despite describing three different types of antimicrobials.  According to the EPA, antimicrobials are products that "destroy or suppress the growth of harmful microorganisms such as bacteria, viruses, or fungi on inanimate objects and surfaces."

Sanitizing - describes the act of reducing bacteria on a surface.  It is commonly used in kitchens and food preparation areas, and is the weakest type of public health antimicrobial.

Disinfectants - much stronger and will kill and prevent the growth of bacteria and fungi.  Some, but not all, types of disinfectants can kill viruses like HIV, respiratory syncytial virus, and coronavirus varieties.  They are most commonly used in the medical industry and should not be used on surfaces that come in contact with food.

Sterilizers - the strongest of the antimicrobial category.  In addition to killing live fungi and bacteria, they can also reduce the spores that create new microbes.  Training and certification are usually required to handles and use these products.

Hybrids - some products are combined sanitizer and disinfectant, which are useful when you not only need to disinfect an area, but also need to clean away material and residue that provide breeding grounds for new bacteria and viruses.

At SERVPRO, we are lucky to have our own chemists on staff to develop professional-grade products such as SERVPROXIDE.  It is designed to kill harmful bacteria, viruses, and mold on hard surfaces, and is also effective for sanitizing soft surfaces.  It is formulated for everyday use because it meets the lowest toxicity rating approved by the EPA.  It may be used around children, infants, pets (dogs and cats), and food preparation.  As a consumer you are now able to purchase it on Amazon so you have confidence in the cleanliness of your home or business.

SERVPRO of Muskegon has the training and professional-grade products to get the job done right!  Call us today, 231-733-7601

Here to Help

11/27/2020 (Permalink)

SERVPRO technician explaining to customer Our IICRC Certified technicians are Here to Help

If you have ever experienced a loss to your home or business, you know how worrisome it can be.  More often then not, one of the first things you want to know is how the situation is going to get resolved.  One of our main priorities at SERVPRO of Muskegon is that our customers know and understand exactly what we are going to do to restore their home or business. Our IICRC Certified technicians are trained to keep customers updated and answer any question they may have.  Since restoration can be a complex process, we want to ensure that our customers know exactly what we are doing and why we are doing it.  We will be with you every step of the way.

If you experience a loss to your home or business, we are Here to Help!  Your property will be in good hands; call SERVPRO of Muskegon so we can make it "Like it never even happened." 231-733-7601

Winter Weather Worries

11/27/2020 (Permalink)

Burst pipe Burst pipe from freezing temperatures

Winter weather can bring about more issues than just slippery roads and a driveway to shovel.  Living in Michigan we are at risk for frozen pipes, which can create a major disaster to your home or business.

Frozen pipes occur when exposed to cold weather, such as those outside your house, or in areas such as basements, attics, garages, or kitchen cabinets.  A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused from the backflow of pressure between the water source and the blockage.

If winter weather causes water damage to your home or business, SERVPRO of Muskegon is only a call away, (231) 733-7601!  Our IICRC Certified technicians have the knowledge, experience and equipment to restore your property "Like it never even happened."

Advanced Technology and Techniques

9/14/2020 (Permalink)

Desiccant Dehumidifier at a Local Church Desiccant Dehumidifier at a Local Church

We have seen major advancement in technology and techniques used in the restoration industry the past few decades.  These advancements allow SERVPRO of Muskegon professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure and monitor moisture levels.

  • Infrared cameras can help detect water through a wall, ceiling, or floor making for a more thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of water from your property.

  • Submersible and gas-powered pumps for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units efficiently remove water.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls and floors.  Proper drying helps to prevent swelling and warping of floors, walls and furniture.

  • High-speed air movers prompt moisture to evaporate at a faster rate.
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Fire and water damage often cause strong odors.  The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers remove airborne particles and contaminants.
  • Thermal foggers and deodorization agents control odors.

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

If you have experience water damage in your residence or business, call SERVPRO of Muskegon today, (231) 733-7601

September is National Preparedness Month

9/1/2020 (Permalink)

National Preparedness Month As we continue to respond to COVID-19, there is no better time to be involved this September.

Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month to promote the importance of family and community disaster planning.  This year's theme is, "Disasters Don't Wait.  Make Your Plan Today."  FEMA provides easy-to-use disaster planning guidelines, while home and business owners both can take advantage of free tools like the SERVPRO READY app.  The app stores essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes.  Local business owners can take an additional preparedness step by designating SERVPRO of Muskegon as their disaster mitigation and restoration provider.  Our SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile (ERP) to be stored in the READY app.

Ready to start your READY Profile?  Call us today, (231) 733-7601.

A New Clean

8/25/2020 (Permalink)

Certified: SERVPRO Cleaned Shield Make sure your customers know that you were Certified: SERVPRO Cleaned with our window shield

The COVID-19 pandemic has changed what it means to be clean.  This is why SERVPRO launched Certified: SERVPRO Cleaned.  It is a defensive cleaning program that we offer to commercial locations to address the current COVID-19 global pandemic.  It is a level of clean that goes far beyond janitorial or carpet cleaning.  It is a proactive viral pathogen cleaning.  When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you've selected a higher cleaning standard.

Many local municipalities are being proactive and have us fog their facilities weekly with our SERVPROXIDE, which is a hospital-grade disinfectant that has demonstrated effectiveness against similar viruses.

We are here to help your business reopen as soon as possible; call us for a consultation today, (231) 733-7601.

Coronavirus Safety

3/13/2020 (Permalink)

The World Health Organization has officially declared the Coronavirus a pandemic. In light of this situation, we have developed specific steps to assist with managing the illness. Our crew can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. Do not hesitate to reach out if you have any questions or if we can help in any way.

SERVPRO of Muskegon: 231-733-7601

For additional information regarding COVID-19, please see the following links: 

Holiday Season Safety

11/18/2019 (Permalink)

It is that time of the year again! The temperatures are dropping, the snow is flying, and it is time to start decorating for the holiday season. We all like to have our house looking colorful and festive, but do not think about the safety concerns that come along with it. Here are some tips to protect your family and home this year:

  • Inspect all electrical decorations for damage before use.
  • Do not overload electrical outlets.
  • Never connect more than three strings of incandescent lights.
  • Water your tree daily.
  • Keep combustible decorations at least three feet away from heat sources.
  • Protect cords from damage.
  • Check decorations for certification label.
  • Stay in the kitchen when something is cooking.
  • Turn off, unplug, and extinguish all decorations when going to sleep or leaving the house.

Have a safe and wonderful holiday!

Preventing Frozen Pipes

11/4/2019 (Permalink)

The temperatures are beginning to drop below freezing, which means that frozen pipe season is upon us. Many homeowners in West Michigan fall victim to frozen pipes and experience thousands of dollars worth of damage. Here are some ways that you can prevent your pipes from freezing:

- Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing.

- Let the cold water drip from the faucet.

- Even when away, keep the heat on in your home.

- Add insulation to attics, basements, and crawl spaces.

If you do experience a frozen pipe, turn the faucet on and apply heat to the frozen section of the pipe. Continue to thaw until full water pressure is restored. If you are unable to locate the frozen area or unable to thaw the pipe, call a licensed plumber.

Gutter Cleaning Tips

10/29/2019 (Permalink)

When it comes to fall projects, cleaning your gutters should be high on the priority list. This can prevent multiple issues such as roof leaks and broken gutters from frozen water. Here are some tips for cleaning your gutters:

1. Always make sure that your ladder is placed on a sturdy surface.

2. Wear the appropriate attire since cleaning gutters is a dirty job.

3. Use the right tool for the job. A small, plastic gutter scoop often works best. A child's sandbox shovel or old plastic kitchen spatula are good alternatives.

4. Spread a tarp underneath your workspace to collect the gunk that you remove from the gutters.

5. Once the debris has been removed, use a garden hose to flush the gutters and downspouts.

6. Repair any sagging metal.

These tips will help your gutters be winter ready!

Emergency Ready Profile

10/7/2019 (Permalink)

When it comes to commercial facilities, many individuals do not realize how important it is to be aware of where your utility shutoffs are. If you have never experienced a broken pipe, gas leak, electrical malfunction, or more, knowledge of your utility shutoffs might not be very high on the priority list. When something does occur, minutes can easily turn into thousands of dollars of damage. To ensure that our customers are prepared for what might happen, we create complimentary Emergency Ready Profiles. This free service is a tool that will house all the important information about your facility. A representative from our franchise will come in and take pictures of your utility shutoffs, write down locations, collect vendor information, and more to all be housed in an online profile. This profile can be accessed via desktop computer, laptop, mobile app (iPhone & Android), and even printed off. If you are interested in this free service for your business, give us a call at:


Understanding The Process

9/9/2019 (Permalink)

There are a variety of worries one can have when experiencing a loss to their home or business. Probably the most common worry is "How is this situation going to get resolved?" We understand that the best way to put our customers at ease is informing them on what, how, and why. We make sure that they know what we are going to do, how we are going to do it, and why we are doing do it a specific way. This makes sure that our customers know what to expect when the job is finished. Since restoration is a complex process, our technicians take the time to answer any questions that the home or business owner may have. We want our customers to know that their property is in good hands! 

Be Prepared

9/4/2019 (Permalink)

What is worse than experiencing a loss to your home or business? Experiencing a loss and not being prepared. Although we do not like to think about it, we need to understand that anything could happen to our home or business at any given moment. Do you have quick access to contractor contact information? Do you know what steps to take when experiencing a loss? All of these are questions you should be asking yourself before something happens to ensure that you are prepared. During a loss, things can easily get chaotic and may leave you confused and not knowing what to do. As a business owner, the amount of loss time easily stems from how prepared you are to handle these sorts of things. We encourage all customers to ask yourselves the question "What would you do if...". Be prepared for whatever might come your way.

There When You Need Us

8/5/2019 (Permalink)

When you are in need of restoration services, time is usually of the essence. We are here to help. With our years of restoration experience, we have extensive knowledge on the damage that can occur if specific situations are not addressed immediately. Water can quickly make its way through levels of a building, wick into drywall, begin generating mold growth, and more. When you need somebody NOW, we are here to help. We have somebody on call 24/7 to ensure that you get to speak to a real person and can receive immediate response if necessary. It is not uncommon for disasters to strike at the most inconvenient times. If that is the case, we are just a call away. We truly are faster to any size disaster.

Oh Christmas Tree

11/26/2018 (Permalink)

Christmas tree season is upon us!

Most people begin setting dates to shop for their tree shortly after Thanksgiving. The tree farms grow busier and busier, and you begin seeing trees on top of cars going down the road. The local supermarkets have shelves packed full of lights and holiday music is in the air. 

Christmas trees, although festive and pretty, bring along some extreme dangers. It is not uncommon during the holiday season for families to experience Christmas tree fires. Here are some tips on how to avoid these disasters:

- Always re-cut the trunk at least one inch from the bottom and drill a hole in the middle to allow the tree to absorb water and stay healthy.

- Keep your tree away from heat sources. These can include space heaters, fireplaces, wood stoves, televisions, computer monitors, and more. 

- Do not put too many strands of lights on your tree. The rule of thumb is a maximum of three plugs per extension cord. 

- Always make sure your tree has water! A Christmas tree fire is much more likely when your tree is dry. 

If you do experience a tree fire, we are here to help. Our highly trained technicians are not strangers to these kinds of situations. You can trust us to be there for you in your time of need.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (231) 733-7601

Broken Pipes

11/21/2018 (Permalink)

As winter approaches, the fear of frozen and broken pipes are on the minds of many homeowners and maintenance people. These fears are a reality for many individuals who have faced severe damages in the past. When it comes to sudden disasters, it is all about response time. When a school or a manufacturer experiences extensive water damage, it has the ability to put them out of commission for an extended period of time. This is especially harmful to businesses as their profit is reliant on being open. 

If you need help NOW, call SERVPRO of Muskegon. We are available 24/7, 365 days a year. If the thought of dealing with your insurance provider has you stressed out even more, don't worry! We will work with your insurance company to help make everything run as smooth as possible. 

Have Water or Flood Damage?
Call Us Today – (231) 733-7601

Cleaning Your Gutters

11/5/2018 (Permalink)

As the Fall season comes to a close, the leaves begin to fall faster than ever. What does this result in? You guessed it, clogged gutters. So how important is it to make sure your gutters are clean? We will tell you, very. Your gutters can become full of leaves and sticks, creating numerous issues. Clogged gutters begin to hold standing water. As the temperature outside drops, this water can freeze and expand. This can easily lead to gutter repair or replacement over night. If water is unable to successfully drain from your roof, it can also begin to seep into your foundation, walls, and attic. For those of you who may experience this unfortunate situation, we have the ability to solve your problem before more arise. If you have water damage to your home or business, we are here to help. 

Make sure your gutters are clean and can successfully drain water, even if this means calling a professional. If you do experience water damage, give us a call. We will come running. 

Have Water or Flood Damage?
Call Us Today – (231) 733-7601

The Holidays

10/17/2018 (Permalink)

With the holiday season looming around the corner, the amount of house fires begin to increase. This is often due to cooking, space heaters, fireplaces/wood stoves, and decorations such as candles. These different factors play a huge part in the spike in house fires around the holidays. It is very important to take many precautions in order to prevent house fires. A few are as follows:

  1. Do not cook when you have been drinking or are very tired
  2. Plug space heaters directly into outlets and not into extension cords or power strips
  3. Have your fireplace/wood stove inspected every year and cleaned when needed
  4. Do not sleep with lit candles or put candles on your Christmas tree

Even though homeowners take many precautions, accidents do still happen. When disaster strikes, have a company on speed dial that you can trust. SERVPRO of Muskegon has highly trained technicians with the skills and equipment needed to be there in your time of need. We deal with many house fires around the holidays and have experience in all different circumstances and parts of the restoration process.

Have Questions? Call Us Today – (231) 733-7601

Moisture & Mold

9/18/2018 (Permalink)

West Michigan has received plenty of storms and heavy rain this summer. All of the flooding and high humidity has left homes and businesses in need of water extraction and drying. The severity of water damage to buildings throughout the summer have ranged from water pouring through windows and flooding basements, to small roof leaks. No matter the size, call SERVPRO of Muskegon if you are unsure if you can successfully dry your home or business. Even the smallest amount of water or moisture can begin to produce mold. Mold has the ability to spread and generate serious health concerns if not remediated promptly. Our technicians are trained professionals with the knowledge and equipment needed to remediate your mold problem and ensure safety. 

If You See Signs of Mold, 
Call Us Today – (231) 733-7601

National Preparedness Month

9/6/2018 (Permalink)

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. It is very important as a business owner that you are prepared for whatever may happen. Disasters can take a toll on your business and heavily impact finances and the ability to stay open. You have the tools at your finger tips to be prepared and maximize your chances of recovery after an emergency or disaster by using these three steps:

-Plan to stay in business
-Encourage your employees to become ready
-Protect your investment

We must work together as a team to ensure that our families, businesses, places of worship and neighborhoods are ready. At,
companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency. You
can also contact SERVPRO of Muskegon to find out more on how to be ready when disaster strikes with the Emergency READY Program®.