What our Customers say...
Please keep on keeping on!
Great response time and communication. I was very well pleased.
Mike, Antony, Jake, and Billy are a great group of workers. Courteous and efficient!
Exceeded expectations. Exceptionally professional.
Very fast, very thorough, and great to work with.
Keep up the good work! We need you.
You are the Best! Thank you so much for your help.
They were courteous and attentive to my concerns. The on-site personnel clearly explained the cleaning and restoration process to me throughout the duration of the job. I was impressed by the SERVPRO on-site personnel. Kris and Bill are exceptional representatives and I think they need a raise!
I am very satisfied thus far!
They were terrific, timely, showed up on time, and did an outstanding job. They did everything that needed to be done, were professional, and great in times of stress on an owner. Thanks for sending out your "A Team"!
Mike & Bill were very professional, courteous, and knowledgeable!
No rush job and I like that both young men were very professional. Pleased with the work that was done.
Very friendly, courteous, and cleaned up a very messy situation. Glad to have this job completed, they did an excellent job!
Very happy with service & personal attention to detail.
Mike Hoekwater was very polite, explained everything, and did a great job!
Great staff, very efficient in dealing with my water damage to my home. Satisfied to date with SERVPRO.
Thank you for coming so quick!
Mike was awesome. Mike and Office Staff made everything great. Thank you!
Thank you SERVPRO for your professional service and concern to me & my family at this time of distress!
Josh was very informative of what was going to happen after! Thanks!
I could not be happier with the results & service!
I can't say enough good about your guys. I just wanted you to know that they work hard. It is very warm and it is a tough job and they are doing it well. And they are professional. You provide a great service and a much needed service. Kris, Josh and Antany are the three guys that I have seen on my job and they are great. I am very grateful that your competitor never got back with me. The only reason I called them is because they had a branch in Holland and thought it would be more convenient for them otherwise I would've called you first. It will be a long road but our children are OK and my wife loves me. This is nothing compared to what some people go face. Thanks to SERVPRO and Auto Owners, we are really in good hands.
Our SERVPRO tech even took time to bring our garbage can up the drive and put it away...it is the extra things that make it special. Thank you!
Very pleased with the Lead Tech, Dave. Very Professional & Knowledgeable.
Keep up the good work. Will recommend SERVPRO to others.
Outstanding staff. They are wonderful.
SERVPRO always answered questions thoroughly. They were sensitive to our concerns. Updates were good. Always Professional, Courteous, and Efficient.
Very Please with SERVPRO. Technicians were very polite, answered all of my questions.
Mike & Jesse are assets to this company. Very Professional!
Thank You! Josh is very informative and wonderful to work with.
Outstanding Response and Work!
Jesse did an excellent job explaining the process to us. Thank You
Mike & Jesse were very competent and excellent!
SERVPRO is very Professional. Mike & Jesse did an excellent job! Thank You! We feel so much better. Thanks for helping us!
Jesse was Great!!!!
Jesse was very thorough with his explanation of how to clean up the sewer back up. He went over and above to help explain to my tenant what needed to happen. Very professional. Thank You!
Jesse & Billy were friendly, excellent workers and very professional.
Jesse & Jordan were very kind service men.
SERVPRO did a wonderful job! I would call them again if I had a problem.
As Always, SERVPRO was there when we needed them. Thank you! Jesse did a great job!
SERVPRO techs (Mike & Chase) were very professional and nice gentlemen.
SERVPRO technicians were wonderful to work with. Took a lot of stress off of our situation.
SERVPRO was excellent. Will use again especially if I can have the same team, Jesse & Billy.
Many thanks to Jesse. He has been so professional, very kind and very thorough. If necessary for future damage (hopefully none), we would definitely want Jesse back.
SERVPRO staff were very professional and friendly. Jesse is terrific! So friendly and knows exactly what he is doing!
The reason for my score of 10 is the SERVPRO staff. All the guys who came to our house but Jesse Thomas was phenomenal. Whatever titles he holds, it needs to be upgraded. He is excellent at his job.
Very courteous and pleasant people to have in my home.
Jason, Billy, Jesse, Derrek and Kris did an amazing job. They were super helpful and willing to answer all my questions. *****
Everyone I dealt with was knowledgeable and easy to work with. I would recommend your company.
Jesse, Kris, Dave and Billy were very pleasant to deal with.
Josh, Tyler and Billy were nice guys to work with. Very easy going and straight forward. Great Team!
Ben and Derrek were friendly and helpful. I have NO complaints.
Great Service! Tyler showed up promptly, explained everything with great detail!
SERVPRO had good, prompt, friendly service. Thanks, Gentlemen!
Kris Davros did a great job!
SERVPRO has Great People - Everyone! Danielle is an exceptional person especially under stressful situations. This is the 2nd time and she is to be commended. Also Ben and Tyler and all others! Thanks!
SERVPRO has Helpful staff, polite, answered our questions, explained everything they were doing, made sure we were informed every step of the way.
Great Team at SERVPRO! Very helpful & congenial. Extremely efficient, kind and re-assuring! THANKS!
The SERVPRO team was very Professional & Knowledgeable.
SERVPRO provided a Great Team to work with!
Mike (crew chief) and Billy (tech) provided Great Service and were Courteous Technicians!
Mike (crew chief), Tyler (tech) and Josh (crew chief) did a Great Job! This was my first experience with SERVPRO - Totally Satisfied!
Tyler & Jason are Great Guys!
John (tech) and Kyle (tech) were very careful with my furniture!!
Jesse (tech), Kyle (tech) and Dave (tech) were excellent and a pleasant team! Thank you!
Kyle (tech), Dave (tech) and Mike (crew chief) were very polite gentlemen, very informative, very helpful and answered all questions. Very Satisfied!
Tyler (technician) and Kyle (technician) are great guys!
SERGIO (crew chief) and Jesse (technician) were Great!
Ben & Mike were great and did a thorough job.
SERVPRO was very professional & courteous.
Thank you for all of the Great Friendly Staff at SERVPRO.
SERVPRO technicians Ben & Billy did a very good job!
Ben & Cody from SERVPRO are Awesome Guys!
SERVPRO techs Mike & Billy were very polite. Everything was clean and the BEST I have ever seen.
Everyone on the SERVPRO team (Mike, Gary, Ben, Kris, Billy, John and Jesse) were professional and hard working. Very Courteous!
Sergio & Jesse from SERVPRO provided Amazing Customer Service.
The SERVPRO techs were very Professional! Thank you, Sergio & John!
Superb service & workmanship. Will certainly have again and will recommend. Thank You!!
SERVPRO team was First-Rate, A-1! Mike and Tyler did a First Rate Job.
SERGIO was so courteous & professional!
SERVPRO was Absolutely Fantastic
All of your people at SERVPRO did a great job! Thanks!
SERVPRO technicians were very friendly and professional - will recommend to EVERYONE!!
Mike & Kyle are a great team!!! Carpet looks brand new!!
Mike & Ben did excellent work, very personable. Excellent!!
I have always been impressed with SERVPRO's response time and level of Customer Service.
Sergio & Tyler were great guys! Very Efficient, Professional and Personable.
Friends at SERVPRO,
Your company recently completed an extensive mold removal problem from the attic in our home. Although this was not an experience we would have wished for, your company was absolutely great. The men that worked at our home were completely dedicated to doing the best job they could for us. The conditions in the attic were extremely difficult, however, day after day they worked very hard to get the job done. I cannot say enough about the hard work and thorough cleanup they did. A special thanks to Mike who so ably directed the crew. I am so pleased that we chose SERVPRO to do this work for us.
I will gladly recommend you to anyone that asks.
Very Helpful! Very Professional!
Very Courteous and knowledgeable - very helpful - Thanks!
It has been a pleasure working with SERVPRO!
Everything SERVPRO did was great. Thank You! Mike & his team were wonderful & nice to work with.
No improvement needed. Could not have been more satisfied with work performed by Mike and John. Very knowledgeable & polite. We would highly recommend SERVPRO.
Excellent Service! Personable, Caring Staff!!
Continue with what you're doing. We had an ancient fuel tank that sprang a leak when disturbed. SERVPRO handled this openly & promptly, working it out to our satisfaction.
Good afternoon! This morning I was on US-31 waiting to make a left turn onto Jackson St in Grand Haven and was behind a couple of SERVPRO trucks and a pick-up directly in front of me. As I sat and waited for the light, the truck in front of me awkwardly moved over in the lane. Once the driver got to where he wanted, he exited the truck and picked up debris that was in the lane. Not only did he pick it up, but he did not throw it to the side, he took the debris inside the truck with him. I was completely impressed. How many people would have just tossed the debris to the side for it to become someone else’s problem? I believe most. Seeing this act is a testament to going above and beyond. If this employee has the care to pick up trash out of the road and take it with him, my impression is that he cares about his customers and his work even more. I would like to commend your employee (Jeremy Hoekwater - Operations Manager) on his consideration and forward thinking. I will be honest, I hope I never need your services, but if I or anyone else I know does, SERVPRO will be the first I call.
Mike & Josh were very Professional and Helpful...Great Job!
SERVPRO did an excellent job. Ben & Mike were very personable. Excellent!
John from SERVPRO worked hard. I am 100% satisfied with the work that has been done.
Our Sectional Couch looks like New - Great Job!!
SERVPRO has a Great Team!
These Guys Were AWESOME!
Sergio & Tyler provided Fantastic Service! Will definitely recommend to others.
We were very pleased with the cleaning that our SERVPRO servicemen did for us. We bought a Condo whose former owner had a cat. My husband is very allergic to cats. We had the carpet torn out and the SERVPRO guys cleaned top to bottom including furnace vents, chandeliers, vertical blinds, basement concrete floor, bathrooms top to bottom. We are 70 years old and had always done all of our own cleaning in past moves. However, this was the best moving related expenditure we contracted for. They were polite, arrived on time and ended up staying past the agreed to time in order to finish.
Every SERVPRO Employee did an incredible job every day they were here. We were very surprised at how fast they got rid of the odor also. We will call when ready to have the carpet sanitized. Thank You So Much.
Service Was SUPERIOR! Mike and Jason were very willing to add some cleaning requests. This was our first day in our new home but home was lived in for 20 years by previous owner. Thank You!
John and Ben arrived at time scheduled, clean appearance, courteous, explained the plan of cleaning and completed the job as explained when they arrived.
Mike, Ben and Kris were FABULOUS! Could not have asked for BETTER SERVICE!
We have worked with SERVPRO in the past and had great service. We network with them through multiple organizations and events and have always had great times. As my family goes through a difficult time with our daughter they did not hesitate to help. On short notice they came to our house and cleaned our carpets to make sure we were bringing Tegan home to a clean environment. A very special thank you for caring about our girl. You all are amazing!!!!
Mike & Kris from SERVPRO were very, very helpful during the whole process. Thanks to all those that helped with the loss at my home!
SERVPRO technicians Tyler and Jason were really professional & courteous. Fast too!
We needed a good carpet cleaning to bring our daughter home from the hospital. Thank you so much for being Awesome and getting it done for us! You don't know what that meant to me!
Sergio, Tyler and Mike were very competent and friendly. I am sure that any work done by the SERVPRO technicians will be done proficiently and competently! OUTSTANDING All the Way!
Highly Recommend Their Services, Their Work Was Outstanding!!!
Fire and water damage are frustrating and devastating to those who have experienced them.
Thank you SERVPRO staff for your prompt and courteous service to our clients. We greatly appreciate your commitment to that difficult balance of customer care and policy guidelines. Without hesitation you have provided equipment and products to those in need. Those who did not have coverage or resources to resolve their situations. Your acts of kindness in our communities are commendable. Much gratitude and thanks for all you do..
I have used SERVPRO of Muskegon for several jobs, including a flooded basement and basic carpet cleaning. They are always very quick to respond, professional, and courteous! They may be a little more expensive on the carpet cleaning, but you get what you pay for, the results are definitely worth it!
Our building was flooded with damage to five separate floors. SERVPRO was onsite in no time addressing needs for everyone in the building.
SERVPRO's employees continuously monitored the situation and kept everyone informed.
Employees of my company, kept asking them how thing were going, when would they be done and the SERVPRO employees were polite and friendly and took the time to answer everyone's questions.
Great service, great Company
Called SERVPRO this weekend due to a sewage backup in our basement. Crew came out the same night and started the job. They worked into the night and came back the next morning. So grateful for their hardworking and friendly attitude. It really helped take the stress out of our situation!
SERVPRO crews came when scheduled. Super fast on the cleanup, Great team of guys. Took care of the situation. Will use them again if needed.
Great Service! Efficient! Conscious of our Product when Cleaning! Thank You!!
Very Nice, Friendly and Courteous Gentlemen!! The SERVPRO technicians answered questions and smiled. Smooth Clean-Up!
Mike & Ben were very professional but friendly. They explained everything that needed to be done.
I was impressed with how the SERVPRO technicians were willing to come on a Friday evening. Very Courteous and Knowledgeable! Mike continued to be prompt, courteous and helpful in all ways! Thank you!
The SERVPRO crew were very friendly and courteous! We would highly recommend SERVPRO to everyone! Thank You!
Mike & Jason were very professional and courteous. I am extremely satisfied with their work. Thank You!
Tyler was a very nice Service Technician (with booties)!
Sergio & Jason were great guys! I hate giving 10's because there is always room for improvement however they get ALL 10's!
John & Kris were both very friendly as well as thorough.
The SERVPRO technicians (Mike & Josh) have been wonderful and extremely non-judgmental of my nightmare basement. They were very pleasant and did as much as they could in a days work. Truly appreciate that!! Thank you!
Expectation EXCEEDED My Expectations! Greatly appreciate the Professionalism of SERVPRO.
Appreciate the speed of Scheduling & Service!
The SERVPRO Guys were on point with Everything.
Good Job ALL Around. No Mess, No Fuss. Steady SERVPRO workers. No delays.
Dave, Mike and John were Fantastic!!! SERVPRO has the Best Service EVER! Very Professional and Helpful!
Thank YOU! Very grateful to the folks at SERVPRO...helped me in my hour of need.
Josh and Dave from SERVPRO were very friendly & helpful - Especially on Christmas Day!
SERVPRO has very professional field service techs. Great Job! Thanks for the prompt service.
I really appreciate the prompt response by SERVPRO.
The SERVPRO technicians were very Professional and Knowledgeable! They did a great job!
SERVPRO has excellent Customer Service.
I was very nervous over situation. It ended up so perfect. Very happy with SERVPRO's service. Very professional! No recommendations, everything was perfect.
Mike at SERVPRO was very helpful and explained everything. It was nice to deal with such a Professional Person. Service was very good. Thank You!
SERVPRO is Fabulous to work with!
The SERVPRO technicians came when scheduled. Super fast on the clean-up. Great team of guys. Took care of the situation. Will use them again if needed.
I really appreciate the support given by each SERVPRO team member.
The SERVPRO guys were very courteous and respectful.
Sergio was very courteous and professional.
The SERVPRO crew did a great job. Awesome and Professional on all counts.
I truly appreciate Dave's compassion with regard to the mold issue in my home. He is kind and understanding. Thank You!
The whole SERVPRO team were great to work with!
We are very pleased with SERVPRO. Thank you!
Dear Jeremy and the rest of the SERVPRO people,
I just wanted to send a Thank You telling you what a great job SERVPRO did for me. Kim on the phone did such a great job making me feel at ease and Tyler, Tyler and Dave did a stellar job communicating what they were about to do and executing it. Thanks again! SERVPRO was a huge help during a stressful situation. Seriously, Dave FAR SURPASSED my expectations. So respectful, knowledgeable and helpful. Tyler and Tyler are such great workers. It was nice having one main guy. Would I recommend? HECK YEA!
I could not have gotten through this week without the confidence of Dave. Thank you!
SERVPRO was prompt and professional! Appreciated!
SERVPRO is the ONLY company I will use! Great personnel!
Mike, Dave, Emilio, Evan and Ty were AWESOME at SERVPRO. They were very polite, empathetic, sympathetic towards circumstances. The crew attended to the needs.
Thank you so very much for your wonderful help when our basement flooded. From the first SERVPRO employee to the last, we received professionalism, kindness, care to our home and above all, honesty when we were billed too much! My husband and I are very very pleased with the work SERVPRO did for us...from start to finish!! We will definitely let others know about your company and awesome service you provide!! Thank you, SERVPRO ~ our basement looks better than it did before the flood!!
From your service on the latest incident in that haunted condominium, I cannot compliment Brandon Wilburn enough. Especially on the way he continually kept me updated throughout the drying process...as well as trying to advise my landlord on the proper way to proceed with the restoration.
Your company was originally recommended to me by my neighbor when I returned to Michigan in December to find my refrigerator had stopped working. Your staff took care of the smell, the stains and bad fridge in a matter of minutes! And, that all took place after 10:00 at night...Very Impressive!
It's not often you can say that was a GREAT service call. Josh was very professional and quick to respond to questions with answers that were easily understood.
All of the staff were great at explaining all details. Very Happy!
The crew did above and beyond of what was expected. Very professional!
Very happy with the two service men. Worked very well. Appreciate their great job!!! : )
What a knowledgeable and polite team. Tim Decker put my mind at ease on all aspects of the cleaning and restoring process.
Tim is knowledgeable, professional and concerned about doing the best job possible - I cannot begin to express how important these traits are, and thrilled that Tim completed the job for me!
The crew did an awesome job. Great to work with! Very pleasant and knowledgeable. They even had to shovel to get up the drive - Above and beyond!!!
All personnel were very supportive and reassured me that things "will get better". Respectful and helpful crew. I would recommend them in a minute.
The team worked well and were very hard workers. Above all, they are very courteous and helped relieve stress related to this situation.
SERVPRO has great service, efficient and they were conscious of our products when cleaning. Thank You!
Both of the gentlemen were very professional. They explained every step they were going to perform. I would and always do use SERVPRO and will send people to them. The team that was here today work great together.
STRESS FREE PROCESS!!
SERVPRO Team members (Mike, Josh and Tim) were super friendly, helpful and courteous to our circumstances.
Dave and Ryan were knowledgeable and polite young men.
Sergio and Tyler were professional, courteous, knowledgeable and respectful.
I have used SERVPRO in the past for several problems and have been very happy with the services provided. I WILL use you when needed again. Overall, I am VERY SATISFIED with the services provided by the SERVPRO Franchise!
Brandon is especially nice and helpful, answered all our concerns and questions, pros and cons of decisions, knows the SERVPRO business.
Mike and Tyler at SERVPRO were very professional and courteous. We are very pleased with the work they did.
Dave, Mike and Matt at SERVPRO did a wonderful job on site with the mold remediation. Chad's initial inspection led me to get insulation in the cathedral ceiling.
The SERVPRO team arrived promptly and began the clean-up as soon as possible. Ryan answered all the questions I asked and made me feel as comfortable as possible in a situation like this.
The SERVPRO guys were very helpful in moving a lot of my things, Dave did a wonderful JOB, I'm very thankful. Thank You!
I was impressed by the SERVPRO technicians, Becca and Matt, that performed services at my residence and score it an 11 on a 1-10 scale. I was very happy with the price.
Red & Tyler from SERVPRO were EXTREMELY PROFESSIONAL!! GREAT GUYS!!!
Originally I spoke with Danielle at SERVPRO who was very helpful. The last time we had a water damage wasback in 2007 and we used SERVPRO. Because the service was GREAT, we decided to use them again. Overall, very Satisfied!
SERVPRO has pleasant and courteous workers. Tyler was very informative and I would recommend others to use SERVPRO's services.
Mike and Tyler did a great job. Thank you SERVPRO for your patience.
Thank you for your prompt and courteous service. Your SERVPRO employees were very helpful in a bad situation. Great Service!
I was very satisfied with how professional and thoughtful the SERVPRO clean up team was. All personnel were helpful, courteous and professional. I have all good things to say about SERVPRO.
SERVPRO has exemplary service, prompt reply, comprehensive overview of clean-up process, professionalism of staff and on-time appointments. Can't say enough great things about the tremendous service we received from SERVPRO.
Both Chad and Tyler from SERVPRO completed the requested work in a very quick time frame. Wonderful to work with.
Very happy with all the SERVPRO staff that helped me with my mess.